Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
If we have it in stock, goods will be sent in 2 days.
If we have none in stock, it will take us 3 to 10 days to get the order ready.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
How to do if the LED lamps don't work:
1. Please be sure it is right voltage.
2. please try it again with reverse polarity if the led lamps don't light up under present polarity.
Have any questions,fell free to contact us.
If you need more lights details, welcome to inquiry, send products catalog to you if necessary.
Welcome to inquiry, we will reply you in one minute during 08:30 --18:00 in China time. If can't reply to you timely, please leave messages about your requirements, we will reply you at the first time once saw your news. Have a nice day to you.
